Our embroidered products are made-to-order, specifically tailored for you as soon as you place an order. Because of the custom nature of these items, we have established specific guidelines for refunds and returns to ensure a seamless shopping experience.

ELIGIBLE REFUND PERIOD

As each item is created exclusively for your order, refunds are only applicable for:

  • Items that arrive defective or damaged.
  • Items that are incorrect (wrong size, color, or design).

Requests for refunds must be submitted within 14 days of receiving your order. After this timeframe, we regret that we cannot offer refunds or exchanges.

RETURN PACKAGE CONDITION

To qualify for a refund, the following conditions must be satisfied:

  • The item must be unworn and in its original condition.
  • It should be returned in the original packaging, with tags or labels attached.
  • Proof of purchase is required.

Items that do not meet these criteria may be ineligible for a refund or may only qualify for a partial refund.

RETURN PROCESS

To initiate a return:

  1. Contact Us: Email us at [email protected] with your order number, a description of the issue, and photos of the defective or incorrect product.
  2. Approval: Once your return request is approved, we will provide additional instructions, including whether a return is necessary.
  3. Refund or Replacement Processing: If your request is approved, a refund or replacement will be processed within 5-10 business days.

NON-REFUNDABLE ITEMS

Due to the custom nature of our products, we do not accept returns or issue refunds for reasons such as buyer’s remorse, incorrect size selection, or change of mind. Sale or discounted items are not eligible for refunds.

We strive to ensure your satisfaction with your purchase. If you have any questions, please do not hesitate to reach out to our customer support team.

If more than 15 business days have elapsed since your return was approved and you have not received your refund, please contact us at: [email protected]

Happy shopping,

Kawaseiko LLC

Address:1317 Edgewater Dr 2992, Orlando, FL, 32804

Email: [email protected]

 

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