Return & Refund Policy

Thank you for choosing to shop with us. We sincerely appreciate your support and trust in our products and services. At Kawaseiko.com, we are committed to delivering high-quality products and exceptional customer service. However, we recognize that errors can occasionally occur. As such, we have established the following Return and Refund Policy to provide clear guidance in the event of any issues.

We kindly ask that you review this policy carefully prior to placing an order, to fully understand your rights and responsibilities as a customer.

 

1. Order Cancellation

In today’s fast-paced digital environment, many customers place orders via mobile devices, where accidental selections can sometimes occur. Additionally, we understand that purchasing decisions may change shortly after the transaction is completed.

If you wish to cancel an order, please contact us within 24 hours of placing it. Requests submitted after this timeframe may not be eligible for cancellation, as your order may already be in processing or production.

You may reach us through the contact methods listed at the end of this policy to submit a cancellation request.

 

2. Refunds and Replacements

While we strive to ensure every product meets your expectations, we understand that unforeseen issues may arise. Refunds or replacements may be issued under the following conditions:

2.1. Eligible Conditions

Refunds or replacements may be granted if the item:

  • Is received damaged or defective.

  • Is incorrect (e.g., wrong size, color, or design was shipped).

2.2. Ineligible Conditions

Refunds or replacements will not be granted for the following reasons:

  • The customer has changed their mind after the 24-hour cancellation window.

  • The item was ordered in the wrong size. (Each product includes a size chart to assist with accurate selection.)

  • Issues resulting from customer error or misuse.

 

3. Return and Replacement Procedure

To request a refund or replacement, please follow these steps:

  • Submit your request within 14 days of receiving your order. Requests submitted beyond this period may not be accepted.
  • Provide clear photographic evidence of the issue. Images should clearly display the defect or discrepancy.
  • Allow 2–3 business days for us to review your request.
  • You will receive an official response via email with our decision and any applicable next steps.

     

    4. Processing of Refunds and Replacements

    4.1. Refunds

    Upon approval of your return request, the refund will be processed within 1–3 business days of receiving your confirmation. Refunds typically appear in your account within 3–5 business days, though this may vary depending on your financial institution. In rare cases, it may take up to 15 business days. If the refund has not appeared after this period, please contact us for assistance.

    4.2. Replacements

    Should you opt for a replacement, we will dispatch a new item of the same or lesser value as the original purchase at no additional cost.

    5. Customer Support

    We are here to assist you through the following channels:

    • Email Support (Preferred Method):
      Please contact us at support@kawaseiko.com
      Email subject format: Order ID + Your Name + Issue Description
      (e.g., #12345 – John Doe – Damaged Item)

    • Text Messaging:
      Send a message to +1 (213) 818 5986. We will respond as promptly as possible.

    For efficient handling and proper follow-up of your request, we recommend reaching out to us via email.

    Thank you once again for your trust in our brand. We remain committed to your satisfaction and look forward to serving you again.