Return & Refund Policy

Thank you for choosing to shop with Kawaseiko.com. We sincerely appreciate your trust in our products and services.

Please note that most of our products are made-to-order and customized based on your selections. Because each item is uniquely created for you, we can only accept returns or issue refunds in cases where the product arrives defective, damaged, or incorrect.

We encourage you to review this policy carefully before placing your order to understand your rights and responsibilities as a customer.

Support time: Monday - Friday (9:00 AM - 5:00 PM EST).

1. Order Cancellation

We understand that purchasing decisions can change shortly after checkout.

If you wish to cancel your order, please contact us within 24 hours of placing it.
Requests submitted after 24 hours may not be eligible for cancellation, as your order may already be in production.

To request a cancellation, please contact us using the information provided in Section 6 below.

2. Refunds and Replacements

2.1 Eligible Conditions

Refunds or replacements may be issued if the item:

  • Arrives damaged or defective.

  • Is incorrect (e.g., wrong size, color, or design was shipped).

2.2 Ineligible Conditions

Refunds or replacements will not be issued if:

  • The customer changes their mind after the 24-hour cancellation period.

  • The wrong size or customization was chosen by the customer.

  • The issue results from customer error, misuse, or normal wear and tear.

Because all items are printed and produced individually, we cannot accept returns for reasons unrelated to manufacturing errors.

3. Return and Replacement Procedure

To request a refund or replacement:

  • Submit your request within 45 days of receiving your order. Requests submitted beyond this period may not be accepted.
  • Provide clear photographic evidence of the issue, showing the defect or discrepancy.
  • Allow 2–3 business days for our team to review your request.
  • You will receive an official response via email with our decision and next steps.

    In most cases, returns are not required. If a physical return is necessary, our support team will provide specific instructions. Please do not ship any items back without prior approval.

      4. Processing of Refunds and Replacements

      4.1. Refunds

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (within a month). If more than 15 business days have passed since we’ve approved your return, please contact us at support@kawaseiko.com

      4.2. Replacements

      If you choose a replacement, we will produce and ship a new item of the same or lesser value at no additional cost.

      5. Customer Support

      We are here to assist you through the following channels:

      • Email Support (Preferred Method):
        Please contact us at support@kawaseiko.com
        Email subject format: Order ID + Your Name + Issue Description
        (e.g., #12345 – John Doe – Damaged Item)

      • Text Messaging:
        Send a message to +1 (917) 963 8860. We will respond as promptly as possible.

      For efficient handling and proper follow-up of your request, we recommend reaching out to us via email.

      6. Contact Information

      We're here to help! If you have any questions, comments, or concerns, please don't hesitate to get in touch with us. Our dedicated support team is ready to assist you.

      Address: 1317 Edgewater Dr #2992, Orlando, FL 32804, United States.

      Phone number: + 1(917)963-8860

      Email: support@kawaseiko.com

      Support time: Monday - Friday (9:00 AM - 5:00 PM EST).

      Thank you for choosing us!